FAQs

Orders

What forms of payment do you accept?

We accept major credit cards such as Visa, MasterCard through PayPal Provider or directly payment through PayPal.

Shipping

Where do you ship to?

We ship to almost every country in the world.

What does shipping cost?

Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take? What shipping methods do you use?

All orders are shipped via DHL. Please allow 2-14 business days for orders to be processed after your purchase is complete.

Domestic Shipping (within Italy)

  • DHL Express Domestic: within 2-3 business days
  • Customer pickup from Store

International Shipping (varies per country)

  • DHL Express Worldwide: 2-10 Business days 

I live outside of EUROPEAN UNION, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you check out this TABLE to get an estimate if you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a DHL tracking code. Please allow 24hrs for the link to activate. Once the packages leaves ITALY, the tracking links may not update but the package is still on its way.

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your Schnell Store purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 10 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to:
    Schnell S.p.a.
    Via Borghetto, 2 
    61036 zona Ind. San Liberio
    Colli al Metauro (PU)
    Italy
  3. Once your return is received, your new item(s) will be shipped out to you. Note: the costs of shipping are in your charge

Products

Clothing

How does your clothing fit?

Please refer our Size & Fit page for details about each of our products.

How should I care for my tees and hoodies? Will they shrink?

We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.

What type of printing process is used on your clothing?

All of our shirts and hoodies are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use a soft-hand plastisol ink to get a bright white print. Check the product pages for the specific type of printing for each individual product.

Will the printing on the tees fade?

We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.

Do you manufacture your products in-house?

While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers all across the world for each of our products.