1 - RIGHT OF WITHDRAWAL
The Customer, as consumer, has the right to exercise the right of withdrawal. In particular, the customer has the right to withdraw from any contract with the Seller, without any penalty and without giving any reason, within ten (10) working days after receiving the product.
The right of withdrawal is recognized to the Customer in connection with any product he purchased on the Website, even partially, only if the purchased item is undamaged.
The customer with the notice of withdrawal must specify the intention to withdraw from the purchase of products by listing them.
The right of withdrawal is lost for lack of the essential integrity of the good (the packaging and / or its contents), in cases where the seller finds:
• the lack of external and / or internal packaging;
• the lack of product components;
• Damage to the product for reasons other than transportation.
In case of forfeiture of the right of withdrawal, the Seller will return to sender the purchased goods charging him all shipping fees.
2 – HOW TO WITHDRAW
The right of withdrawal is made by sending, within the said period, a written notice to the Seller by
registered letter with acknowledgment of receipt.
The withdrawal notice may be sent within the same period, by telegram, fax, or email, as long as it is confirmed by registered letter with return receipt within the following 48 hours.
In case of exercising the right of withdrawal, the notification must be sent to the following address:
Via Borghetto, 2
61030 Montemaggiore al Metauro (PU)
Fax +39 0721 8787330
Upon receipt of such notice of withdrawal, the Seller will promptly give the customer instructions on how to return the goods.
If the product has been delivered, the customer must return it to the Seller within 15 (fifteen) working days from the delivery date.
The product must return to the Seller complete with all accessories, instruction manuals and all that originally delivered to the customer, as well as packaged in its original wrapping. The product should be returned together with a copy of the order electronic receipt. All costs of returning the product to the Seller are charged to the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions of this clause, the seller is obliged to reimburse the sums paid by the customer.
In particular, the seller will transmit free of charge the reimbursement for the cost of the shipped product including all shipping costs within thirty (30) days from the return of goods. This operation is performed through the bank issuing the credit card used for the payment, crediting the amount to the bank account specified by the customer.
The Seller has the right to refuse any product returned with ways other than those specified above, as well as products for which all returning costs have not been fully paid by the customer, or that have not been in compliance with the conditions and times for the communication of exercising the right of withdrawal.
3 - CLAIMS
For any claim or explanation, the Customer must call +39.07218787.11 or contact us here.
The customer will be contacted for explanations within three (3) working days from the request.